Back Office Outsourcing at Scale

Focus on your core and let us handle the rest. We're your nearshore back office support partner who can streamline processes and manage back office teams to propel your business at scale.

purple check mark

Highest English proficiency

purple check mark

Culturally in-tune with the US

purple check mark

24/7/365 availability

purple check mark

Simple or complex processes

purple check mark

Nearshore in Latin America

purple check mark

100% dedicated or partial reps

RPM back office support
RPM on Clutch Top BPORPM on Clutch Top Claims Processing CompanyRPM Top Medical Billing CompanyRPM Top call center financial servicesRPM Top BPO Company on DesignRush

Fill the backlog

Every business gets bogged down with tasks, and these tasks add up causing your business to slow down.  We can alleviate distracting tasks and give you peace of mind that your business is running properly.

Focus on your strengths

When you outsource your tasks to us, you enable your business to focus on its core strengths and grow faster.  Keep your main thing the main thing.

RPM customer service rep

Free up your team's bandwidth

Just about anything can be outsourced.
Don't see what you're looking for?
Let us know.

Data entry / Data extraction

Finding, extracting, and inputting data can be time consuming but necessary.  Let us handle it.

Data enrichment / Data cleansing

In many cases, you need more data, better data, or accurate. Sometimes you need all three.

ID / Document verification

KYC and other verification needs are critical to your business, but they can be securely outsourced to us.

Customer billing

We'll manage your customer billing so you can maintain customer relationships.  Don't mix the two.

Customer retention / recovery

Late payment, retention, or recovery, are commonly outsourced tasks. We can increase your overall $.

Loan processing

We can free up front-end, middle, and back-end paperwork and communication.

Insurance  processing

Claims intake, compliance paperwork, and client outreach. Almost all processes can be outsourced.

⁠Something else?

We're agile and quick learners. Let us know what your team needs to off-load so business can grow and scale.

RPM customer service rep

Committed to Doing Better

Our people are the key ingredient to our success. We retain high quality team members because we are committed to their growth. We invest in our people and their communities via better wages, ongoing development, and supporting local causes.  We uphold strict moral and ethical work practices and treat every team member as what they are: a human being.

 Our Outsourcing Solutions 

We want to help you grow and scale. Freeing-up your team's bandwidth from back office tasks should be a top priority. Keep them focused on higher value projects while we handle the rest.

part time rep

Part-Time / Fractional Reps

We can accommodate businesses who don't need full-time or dedicated resources. This is great for startups or businesses who are unsure of how much workload is on the horizon but know they need to win back time.

full time rep

Full-Time / Dedicated Reps

If you already have an in-house team, we can augment your team with dedicated reps. This is common for businesses who need dedicated resources and also have in-house managers who can work with ours.

managed call center

Fully Managed Back Office

Great if you want to outsource most or all of the back office support to RPM. We'll manage all aspects such as process development, automation tools, org structure, etc. and report into one in-house leader.

Our Benefits

RPM nearshore in Latin America

Nearshore in LatAm for Sustainable Quality

Work with a team who is in the same time zone as the US and who understands the culture and work environment of your customers and in-house team. This leads to better retention of quality individuals as they can work with you during normal business hours and interact with your customers naturally.

English Proficiency + Spanish Fluency

42 million people in the United States are native Spanish speakers, which means customers will feel more comfortable interacting with your business in Spanish. We have Latin America based teams to support English + Spanish or Spanish only. Authentic connection in every interaction is part of our standard of excellence.

RPM english proficiency spanish fluency
RPM partner collaboration

Culturally in-tune
with the US

"You mean, you're not in SF / NYC / LA / Miami? You sound like you live there..." a comment we hear a lot, and that's a great thing. Our close proximity to the US and the cultural overlap with Latin America means our team works, lives, and feels in-house. All of this makes working together that much easier and more enjoyable.

 Our Onboarding Process 

A major advantage to outsourcing customer service with RPM is our quick time to market and fast ramp up time. Get up and running in as little as 2 weeks or longer for larger, more complex operations.

goals and objectives

01 Goals and objectives
(2-6 hours)

Getting an accurate picture of size, scope, and complexity of the total operation and the day-to-day role.


02 Onboarding
(2-4 days)

Defining requirements and making the plan for headcount, SLAs, tech/tools, knowledge base, etc.

assigning team members

03 Building the team
(1-3 weeks)

Getting the right people on your team is a key step. We carefully match individuals with your requirements, brand voice, and work style.


04 Training
(1-4 weeks)

Training reps on products/services, work flows, protocols, and coordination with your team. Configuring of tech tools as needed.

quality check

05 Quality check
(1-2 days)

We'll do controlled "dry-runs" to ensure every team member is up to par before going live.

launch and evaluate

06 Launch and evaluate (<1 day)

"Mission control, we have lift off!" 🚀

Team + Tech = 💜

We're a tech-centric team up-to-date with the latest and greatest tools to help businesses succeed in 2024 and beyond.

If you don't see the tools you work with, don't worry, we're quick learners! Not sure which tools to use? We can provide guidance on which solutions are best for your situation.

8x8 logopipedrive logoKixie logoApollo logoDiscord logoNotion logoRingCentral logoSupernormal logoAsana logoZohoDesk logoMS Teams logoTalkdesk logoSlack logoJustCall logoSalesforce logoHootsuite logoDrift logoLiveChat logoBuffer logoaircall logo
Gorgias logoOlark logoIntercom logoGuidewire logoFreshDesk logoGenesys logoHubSpot logoNextiva logoZohoCRM logoFive9 logoLusha logoZendesk logoZoomInfo logo

 Our Values 

people first

People first

Treat people right and invest in them. They will amaze you.



Leadership is the foundation on which everything builds upon.

growth mindset

Growth mindset

Now matter how far you've come there’s always a new mountain to climb.

standard of excellence

Standard of excellence

Do great work and take pride in it, everday.

Get Pricing

Talk with our team to get pricing on your back office support needs. Every situation is unique, and we want to make sure we have a good understanding of your goals and expectations so we can provide accurate pricing.

RPM back office manager
Your submission has been received! We'll reach out to you soon with next steps.
Oops! Something went wrong while submitting the form.